Profile : Customer Support Executive – Email & Chat Process
Location: Chakala, Andheri East, Mumbai
Experience: 0–2 Years
CTC: ₹3.0–3.5 LPA
Working Days: 6 Days a
WeekShift: 24×7 Rotational Shifts, including Night Shifts
Job Summary
We are looking for an enthusiastic and customer-focused Customer Support Executive to handle customer queries through live chat and email support.
The ideal candidate should have excellent written English, strong problem-solving skills, attention to detail, and the ability to manage multiple customer conversations simultaneously.
Key Responsibilities
Handle 2–3 live customer chats simultaneously while managing email tickets effectively.
Provide clear, professional, accurate, and timely responses to customer queries.
Monitor and respond to customer feedback across chat, email, social media, and online review platforms.
Take complete ownership of customer issues and ensure end-to-end resolution.
Maintain high CSAT scores and minimize DSAT through empathetic and effective customer service.
Coordinate with Product, Technology, and Operations teams to identify root causes and resolve customer issues.
Maintain proper documentation and follow established customer support processes.
Work efficiently in a 24×7 rotational shift environment, including night shifts.
Adapt to monthly shift rotations as per business requirements.
Candidate Profile
0–2 years of experience in customer support, preferably in chat and email processes.
Excellent written and verbal English communication skills.
Strong command of grammar, professional communication, and written etiquette.
Ability to handle multiple chats, emails, and tasks simultaneously.
Customer-focused, empathetic, proactive, and solution-oriented.
Good problem-solving and decision-making abilities.
Understanding of CSAT, DSAT, and customer support metrics will be an advantage.
Comfortable working in a 24×7 rotational shift, including night shifts.
Candidates should be comfortable with 6 days working.
Application Question(s):
- Are you qualified with Diploma/Degree in Graducation or relevant field?
- are you most comfortable with location Andheri East, Mumbai?
- what is your current annual salary / ctc?
- what is your expected annual salary / ctc?
- How many years of Proven experience in Customer Support?
- what is your notice period? (in days)
- How would you rate yourself on a scale of 1 to 10?" between your experience /skills & as required experience in job descriptions?
Work Location: In person
