Company: Cedcoss Technologies
Job Title: Process Manager
Location: Lucknow
Department: Marketing / Strategy / Analytics
Preferred Industries: Digital Marketing, Advertising, Marketing, IT/ITeS, E-commerce
We’re hiring a Process Manager to own and improve internal workflows, team efficiency, and cross-departmental alignment. You’ll lead process governance, monitor KPIs, drive adoption of new tools (including AI-based solutions), and ensure all teams operate with clarity, agility, and accountability.
This is a high-ownership role designed for someone who thrives on structure, clarity, and optimization, and can operate across marketing, delivery, and strategy functions.
Process Design & Optimization
Map, analyze, and improve existing workflows for cross-team efficiency (Marketing, Design, Content, Development, Strategy)- Develop scalable frameworks for recurring operations using Agile and Lean methodologies
- Standardize processes via SOPs, Notion docs, and internal audits
- Implement tracking systems to monitor KPIs, KRAs, team output, task status, and delivery timelines
- Build real-time dashboards and weekly/monthly reporting loops for leadership
- Identify bottlenecks or blockers, conduct root-cause analysis, and recommend solutions
- Lead sprint ceremonies — planning, standups, reviews, retrospectives
- Ensure sprint objectives align with business and department priorities
- Maintain sprint hygiene and delivery accuracy through JIRA, Asana, or equivalent tools
- Research, evaluate, and roll out tools that automate repetitive tasks or improve tracking/reporting
- Pilot AI tools (e.g., Notion AI, Zapier, ClickUp AI, n8n, Make, etc.) to optimize team productivity
- Work with department leads to train teams and standardize tool usage
- Own process and SOP documentation, version control, and audit trails
- Drive compliance with SOPs and ensure clear handoffs across departments
- Run quarterly process reviews and process adoption health checks
- Strong grasp of Agile (Scrum/Kanban) and Lean methodologies
- Proven track record in process improvement, operations optimization, or program management
- High proficiency in project management tools (JIRA, Confluence, Asana, ClickUp, Trello)
- Working knowledge of dashboards & data visualization (Google Data Studio, Power BI, Looker Studio)
- Experience with automation or AI tools for process enhancement (e.g., Zapier, Notion AI, n8n)
- Excellent interpersonal and documentation skills to drive alignment and adoption across teams
- Strong analytical thinking and the ability to translate insights into action
- 2–5 years in Process/Operations/Program Management roles within digital-first or fast-paced environments
- Bachelor’s degree in Business Administration, Marketing, IT, or a related technical field
- Mandatory: Certified Scrum Master® (CSM) or equivalent Agile certification
- Exposure to CRM platforms (Zoho, HubSpot), productivity suites (Notion, Slack), and analytics platforms
- Experience collaborating with marketing, product, creative, and analytics teams
- Strategic ownership of internal operations and performance improvement initiatives
- Direct exposure to senior leadership and business planning processes
- Global project involvement and international client coordination
- Weekly knowledge-sharing and team learning sessions
- Opportunity to explore and integrate cutting-edge tools and AI solutions to transform how we work
