The primary focus of this role is to control and supervise all quality assurance activities in the plant and ensure product quality for all materials and finished goods.
Roles & Responsibilities
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Design and build effective quality processes within the organization and work with all process owners to remove bottlenecks.
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Conduct product and process audits and plan daily inspection activities to ensure thorough inspection of final products and components.
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Ensure effective quality checking activities of products to avoid further errors in processes.
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Conduct root cause analysis (RCA) of product quality issues and present findings to senior management.
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Conduct stage-wise verification to ensure compliance with stated requirements and analyze stage-wise rejections to control Cost of Non-Quality (CONQ) and first-hand rejections.
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Provide quick and effective solutions to quality issues.
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Manage field returns and recommend corrective actions.
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Ensure timely analysis and resolution of customer complaints.
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Carry out calibration activities and ensure timely availability of all measuring instruments.
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Track quality performance indicators and achieve targets related to first-hand rejections, Cost of Non-Quality (CONQ), customer returns index, calibration compliance, etc.
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Audit Small Group Improvement Activities (SGIA) on a monthly basis and support productivity improvement initiatives.
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Support production and cross-functional teams on a daily basis to ensure product quality.
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Train, develop, and coach team members while updating them on the latest developments in Quality Assurance.
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Handle customer inspections, compliance follow-ups, and factory assessments/evaluations.
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Prepare Manufacturing Control Plans.
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Coordinate and collaborate effectively with cross-functional teams.
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Demonstrate good knowledge of Electrical Switchgears, Switchboards, and applicable IS/IEC standards.
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Possess a sound understanding of testing methods and the operation of testing equipment.
Functional Competencies
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Understanding of product standards
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Knowledge of manufacturing processes
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Awareness of ISO 9001, ISO 14001, TQM, and related quality systems
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Strong planning and organizational skills
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Knowledge of Product Qualification, PPAP, and PFMEA tools
Qualifications, Role-Specific Knowledge & Experience
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BE/B.Tech, preferably in Electrical Engineering.
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8–10 years of relevant work experience in the Quality department within the Electrical Switchgear/Switchboard industry.
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Minimum 2–3 years of experience in Process, Product, and Quality System Audits.
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Quality certifications such as ISO, TQM, Six Sigma, etc., will be preferred.
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Internal Auditor certification for ISO 9001/14001 will be an added advantage.
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Highly proficient in MS Office applications (Excel, Word, PowerPoint), ERP systems, and quality tools such as SPC and SOC.
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Excellent communication, presentation, and interpersonal skills.
