Chennai, Tamil Nadu
Job Summary
General Manager – Transformation (E5.2)
Role Summary
HCLTech is seeking a seasoned General Manager – Transformation to lead strategic transformation initiatives across business operations, service delivery, and digital enablement. The role will drive operational excellence, process optimization, automation, and organizational change to deliver measurable business outcomes and sustainable growth.
Key Responsibilities
Define and execute enterprise transformation strategies aligned with business goals.
Lead large-scale transformation, process improvement, and operational excellence programs.
Drive adoption of digital technologies, AI, GenAI, automation, and analytics solutions.
Establish governance, KPIs, and value realization frameworks for transformation initiatives.
Partner with senior leadership and clients to identify and implement business improvement opportunities.
Lead change management efforts to drive adoption of new processes and operating models.
Track and deliver business benefits including productivity improvements, cost savings, and customer satisfaction enhancements.
Build and lead high-performing transformation teams.
Required Experience & Qualifications
15+ years of experience in Transformation, Consulting, Operations, or Business Excellence.
Proven experience leading enterprise-wide transformation programs.
Strong stakeholder management experience with senior executives and clients.
Bachelor's degree required; MBA or equivalent preferred.
Key Skills
Business & Digital Transformation
Operating Model Design
Process Re-engineering
Lean Six Sigma & Continuous Improvement
Change Management
Program & Portfolio Management
AI, GenAI, Automation & Analytics
Executive Stakeholder Management
Strategic Planning & Value Realization
Preferred Certifications
Lean Six Sigma Black Belt
PMP/PgMP
Prosci Change Management
SAFe Agile
TOGAF
Success Measures
Transformation benefits realized
Operational efficiency improvements
Cost optimization and productivity gains
Automation and digital adoption
Customer and stakeholder satisfaction
Revenue and margin impact
HCL Competencies
Ideapreneurship
Customer First
Ownership & Accountability
Innovation
Collaboration
Strategic Leadership
Results Orientation
Role Purpose: Lead enterprise transformation programs that accelerate business growth, operational excellence, digital adoption, and value creation for HCLTech and its clients.
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Key Responsibilities
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