o Collects customer feedback
o Plans corrective action with CRM
Ø Customer Complaint Management
o One point of contact for customer complaints by receiving customer complaints
o Note down the concerns of the dissatisfied customer in detail in complaint tracker (collected through 3rd day feedback / 1-2-3 In Moment Score)
o Ensure resolution of customer complaints
o Tracking of all complaints and ensure closure and take feedback after closure till satisfaction
Ø Lost Case Analysis
o Call lost customers – open enquiries for last 3 months
o Understand reason for closure
o Frame action plan with Sales Manager, Delivery Manager and Store Head
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
Work Location: In person
