Job Title: Front Office Receptionist
Department: Front Office / Customer Service
Location: Salon
Employment Type: Full-Time
Reports To: Salon Manager / Owner
Job Summary
We are looking for a friendly, well-groomed, and customer-focused Front Office Receptionist to be the first point of contact for our salon. The ideal candidate will greet clients warmly, manage appointments, handle billing and payments, coordinate with the salon team, and ensure a smooth and welcoming customer experience.
Key ResponsibilitiesCustomer Service
- Welcome clients with a warm and professional attitude.
- Assist clients with service enquiries and pricing.
- Provide exceptional customer service to ensure client satisfaction.
- Handle customer feedback and resolve minor concerns professionally.
Appointment Management
- Schedule, reschedule, and confirm appointments.
- Maintain an organized appointment calendar.
- Coordinate appointments with stylists and beauticians to optimize schedules.
- Send appointment reminders to clients.
Front Office Administration
- Answer phone calls, WhatsApp messages, and social media enquiries.
- Maintain customer records and visit history.
- Manage daily walk-ins and waiting lists.
- Ensure the reception area is clean, organized, and presentable at all times.
Billing & Cash Handling
- Generate invoices and collect payments.
- Handle cash, UPI, card, and other digital payment methods.
- Maintain daily cash and billing records.
- Prepare end-of-day sales reports.
Sales & Customer Engagement
- Promote salon services, memberships, packages, and retail products.
- Inform customers about ongoing offers and promotions.
- Encourage repeat visits through follow-ups and loyalty programs.
Coordination
- Coordinate with therapists, beauticians, and hairstylists regarding appointments.
- Monitor service flow to minimize customer waiting time.
- Support inventory requests by informing management of front-office requirements.
Qualifications
- Minimum 12th Pass; Diploma or Degree preferred.
- Prior experience in a salon, spa, clinic, hospitality, or customer service role is an advantage.
- Freshers with excellent communication skills may also apply.
Skills Required
- Excellent communication and interpersonal skills.
- Pleasant personality with a professional appearance.
- Strong customer service orientation.
- Basic computer knowledge (MS Office, Google Sheets).
- Familiarity with billing software/POS systems is preferred.
- Good organizational and multitasking abilities.
- Ability to work under pressure and handle multiple clients simultaneously.
Working Hours
- As per salon operating hours, including weekends and public holidays.
- Weekly off as per company policy.
Salary
- As per experience and company standards.
- Performance incentives may be offered based on customer satisfaction and sales targets.
Key Performance Indicators (KPIs)
- Customer satisfaction and positive feedback.
- Appointment scheduling accuracy.
- Timely customer follow-ups.
- Billing accuracy and cash reconciliation.
- Retail product and membership sales.
- Customer retention and repeat appointments.
Personal Attributes
- Positive attitude and enthusiasm.
- Well-groomed and presentable.
- Punctual and reliable.
- Honest, trustworthy, and responsible.
- Team player with a willingness to learn.
- Ability to maintain confidentiality and professionalism.
Pay: ₹8,000.00 - ₹12,000.00 per month
Work Location: In person
