Job Overview
Our client, a distinguished hospitality group in East Africa, is looking for an attentive and customer-focused Hotel Receptionist to join their front desk team. The ideal candidate will manage guest services with a warm, welcoming attitude, ensuring a memorable guest experience from check-in to check-out.
Key Responsibilities
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Guest Check-in & Check-out: Manage the front desk operations, including efficient check-in/check-out processes and room assignment.
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Customer Service: Address guest inquiries, requests, and complaints professionally and promptly, ensuring high satisfaction levels.
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Reservation Management: Handle room reservations, modifications, and cancellations in the hotels booking system.
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Billing and Payments: Process guest payments and maintain accurate records of transactions, invoices, and expenses.
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Communication: Coordinate with other hotel departments to ensure seamless guest services, including housekeeping, maintenance, and room service.
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Information Resource: Provide guests with information about the hotel amenities, local attractions, and dining options in the area.
Qualifications
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Experience: 1-3 years in a receptionist or front desk role, preferably in the hospitality industry.
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Education: Diploma or certification in Hospitality, Tourism, or a related field is a plus.
Skills:
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Excellent communication skills in English; knowledge of additional languages is an advantage.
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Proficient in Microsoft Office and hotel management software (PMS experience preferred).
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Strong interpersonal skills with a positive, guest-oriented attitude.
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Ability to handle multiple tasks and stay calm under pressure.
Benefits
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Competitive salary package
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Opportunity for career growth in a reputable hospitality company
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Supportive and team-oriented work environment
