What success looks like in this role:
Job Title: Proactive Engineer
We are seeking a highly motivated and detail-oriented Proactive Engineer to join our team. ZScaler experience & certification are a must requirement for this position.
As a Proactive Engineer, you will play a crucial role in analyzing data, identifying challenges, and implementing effective remediations and automations developed by automation team to enhance the digital employee experience.
With a blend of strong business analysis skills and technical knowledge of digital employee experience tools, you will collaborate with stakeholders, drive use cases, and ensure successful outcomes. Your ability to analyze data, think critically, and solve problems will be essential in improving the end users' experience within our organization.
Proactively gather, research, and analyze data from various sources, including Digital Experience Management tools , ServiceNow and SCCM etc. , to gain insights and support decision-making processes.
Develop and maintain documentation, including workflows, processes, and standard operating procedures, to ensure consistency and knowledge sharing within the team.
Stay updated on emerging technologies, industry trends, and best practices in digital employee experience, business analytics, and technical troubleshooting.
Bachelor's degree in a relevant field, such as Business Administration, Computer Science, or a related discipline.
Proven experience in business analysis, data analysis, or a similar role, with a strong focus on improving the digital experience.
Strong analytical and critical thinking skills, with the ability to identify patterns, trends, and areas for improvement based on data analysis.
Zscaler experience & Certifications
Good understanding of Digital Experience Management tools and platforms, with the ability to troubleshoot basic technical issues.
Key Qualifications
BA/BS degree and 4-6 years’ relevant experience OR equivalent combination of education and experience
You will be successful in this role if you have:
Qualifications:
- Certificated in Zscaler
- Bachelor's degree in a relevant field, such as Business Administration, Computer Science, or a related discipline.
- Proven experience in business analysis, data analysis, or a similar role, with a strong focus on improving the digital experience.
- Strong analytical and critical thinking skills, with the ability to identify patterns, trends, and areas for improvement based on data analysis.
- Good understanding of Digital Experience Management tools and platforms, with the ability to troubleshoot basic technical issues.
- Proficiency in Excel and PowerPoint is a must.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at various levels.
- Detail-oriented mindset, with a commitment to delivering high-quality results and ensuring accuracy in analysis and documentation.
- Ability to work independently, manage multiple tasks and priorities, and meet deadlines in a fast-paced environment.
- Endpoint troubleshooting experience with Windows and/or MAC.
Value Add
- Knowledge of PowerBI and ADO would be a plus.
- Proficiency with Nexthink would be a plus
- SCCM\Intune\JAMF knowledge would be a plus.
- Knowledge of scripting languages or programming skills would be a plus.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] . US job seekers can find more information about Unisys’ EEO commitment here .
