*Position:* Sr. Front desk Executive
*Location*: Juhu, Mumbai
*Compensation*: Open (based on experience and current package)
Key Responsibilities:
esk Executive is responsible for leading front desk operations, supervising junior staff, ensuring operational efficiency, and managing escalated client support and reporting. This role ensures seamless service delivery and supports management with accurate data and operational oversight.
Primary Responsibilities
Leadership & Desk Supervision
- Supervise and train Junior Front Desk Executives.
- Ensure smooth workflow and adherence to studio procedures.
- Handle escalated client issues or complex scheduling problems.
Client Support & Sales Oversight
- Respond to high-level or complex client inquiries.
- Assist the CRM with payment discussions, renewals, and conversions (not routine follow-ups).
- Approve and coordinate merchandise pricing, promotions, and stock decisions.
- Review and approve all communication templates used by the Junior team.
Scheduling & Operations Control
- Oversee scheduling accuracy and weekly planning.
- Manage recurring bookings and priority rescheduling (special cases / VIP clients).
- Coordinate vendor arrangements (WeFast, Urban Company, maintenance vendors).
Reporting & Financial Records
- Review and finalize daily & weekly reports prepared by the Junior team.
- Manage petty cash, verify receipt sheet entries, and balance due accuracy.
- Present compiled operational reports to the CRM and management.
Studio Standards & Event Supervision
- Ensure facility readiness and housekeeping quality checks.
- Lead internal events and promotional activities; Juniors to support execution.
General Responsibilities
- Execute tasks assigned by Studio Management and CRM.
- Maintain confidential information and ensure policy compliance.
Pay: ₹25,000.00 - ₹30,000.00 per month
Work Location: In person
