We are looking for a friendly and responsible Front Desk Receptionist for The Nerd Nest, a backpackers hostel/PG in Salt Lake, Kolkata.
Responsibilities:
- Handle guest check-in, check-out and room/bed bookings.
- Attend calls, WhatsApp messages and online booking enquiries.
- Convert enquiries into maximum possible bookings through proper follow-up.
- Manage bookings and availability on online platforms.
- Maintain guest details, payments and daily records in Excel/Google Sheets.
- Coordinate with housekeeping and resolve basic guest concerns.
- Encourage satisfied guests to leave positive ratings and reviews.
Requirements:
- Good communication and convincing skills in Hindi and English.
- Working knowledge of Excel, Google Sheets, WhatsApp and email.
- Comfortable handling online booking platforms and customer enquiries.
- Honest, punctual, responsible and guest-friendly.
- Hotel, hostel, PG, reception or sales experience will be preferred.
Location: The Nerd Nest, Salt Lake Sector II, Kolkata
Pay: ₹14,000.00 - ₹20,000.00 per month
Benefits:
Work Location: In person
