Job Role: Customer Service Team Leader – UK Process
Company: Malhir, Mumbai
Website: https://www.malhir.net/
Location: Thane, Mumbai
Experience: 3–5 years
Work Mode: Office-based
Work Week: 5 days
Shift Window: Day shifts only, between 9:30 AM – 9:30 PM
GyroHR is hiring for a Customer Service Team Leader role for Malhir
This is not just a “monitor for the team” role. This opportunity is for someone who can lead people, drive performance, handle escalations, improve service quality, and build a team that delivers consistently.
Role Synopsis
As a Customer Service Team Leader, you will lead a team to deliver excellent customer support, manage daily operations, resolve escalations, and ensure service standards are met. You will drive team performance, improve processes, analyse metrics, and support employee growth while contributing to customer satisfaction and business success.
Key Responsibilities
- Lead and manage a team of customer service representatives
- Ensure team targets and KPIs are met consistently
- Monitor and track individual and team performance
- Motivate and engage team members to maintain high morale and productivity
- Mentor and guide a diverse team
- Manage daily operations with strong organizational and time-management skills
Benefits Health Insurance 5-Day Work Week (Not fixed Saturday- Sunday)
Pay: ₹30,000.00 - ₹50,000.00 per month
Benefits:
Work Location: In person
