As a Branch Manager, you will be responsible for overseeing branch operations, ensuring high-quality customer service, and managing all ticketing and travel-related activities across multiple transportation modes, including flights, trains, buses, and other services. Your role is critical in maintaining operational efficiency, compliance, and customer satisfaction.
Ticketing Operations Oversight
- Supervise and manage ticket booking, reservation, and issuance processes for flights, trains, buses, and other transportation services.
- Ensure accuracy, compliance, and timely issuance of tickets by the ticketing team.
- Approve and oversee changes, reissuance, and cancellations in line with airline and company policies.
- Monitor daily ticketing performance and resolve escalated booking issues.
Customer Service Management
- Ensure exceptional customer service standards are consistently maintained at the branch level.
- Handle escalated customer inquiries related to schedules, fares, routes, and travel arrangements.
- Provide guidance on visa requirements, baggage policies, travel insurance, and regulatory updates.
- Address and resolve customer complaints efficiently, ensuring customer satisfaction and brand reputation.
Coordination with Airlines & Service Providers
- Maintain professional relationships with airlines, railways, bus operators, and other travel service providers.
- Coordinate with service providers to confirm reservations, special requests, and priority services.
- Ensure timely communication regarding schedule changes, fare updates, and policy revisions.
- Oversee refund and reimbursement processes, ensuring adherence to company policies and financial controls.
Team & Branch Management
- Train, guide, and evaluate ticketing and customer service staff.
- Ensure adherence to SOPs, industry regulations, and company standards.
- Prepare operational reports and provide updates to senior management.
- Support business growth by improving service quality and operational efficiency.
Job Type: Full-time
Pay: ₹20,000.00 - ₹35,000.00 per month
Work Location: In person
