Implement and manage a large volume portfolio of key customer accounts
- Responsible for optimal solution design and ensure it meets the client’s business
needs
- Work closely with stakeholders within each customer account to identify their
workflow processes and business challenges to create a Business Requirements
document and project plan with the goal of a successful implementation of their
chosen Replicon solution
- Oversee successful implementation/configuration of Replicon’s product suite for
each customer account by closely working with business analyst
- Develop a strategy for each engagement by identifying their critical success criteria,
measurable milestones, potential risks, and recommended plan of action
- Work collaboratively with internal resources keeping the best interests of the
customer (technical support, engineering, sales, etc.) and meeting project timelines
- Participate in project planning activities, including defining detailed project
tasks/activities
- Ensure 100% quality on each delivery using standard testing methods, validation,
and user acceptance testing
- Translate the functional and technical requirements into business document.
Responsible for preparing test scripts; training materials and maintaining required
checklists
- Responsible for overall project management, stakeholder management and
customer management
- Consistent engagement with various levels such as PMO, C Levels, IT, Operation
heads at the customer end during engagement
- Share best practices by providing not just product consulting but also a touch of
business consulting (as required) based on the domain, industry, or region of the
customer
Bachelor’s Degree or equivalent work experience in the software industry
- PMP, ITIL certification is a plus
- Overall 5 years of strong consulting, customer delivery, Implementation experience
of business software such as ERP, CRM, Payroll, HRIS, SAAS applications is a plus
- Excellent business acumen and experience dealing with challenging situations
- Experience working and communicating with C level executives and HR/Payroll
heads
- Experienced in handling multiple complex engagements simultaneously
- Experience implementing multiple project configuration set up, with proven
incorporation of structured planning and testing processes
- Expertise in setting and managing customer expectations at enterprise level
- Expertise in business processes, knowledge on system development, process
improvements
- Expertise in gathering business requirements, process flows and use cases
- Expertise with modelling and mapping as-is and to-be business processes.
- Engaged in integration touch points and understanding of emerging technologies
- Excellent verbal an
