1. Customer Handling:
- Respond promptly to customer inquiries via phone, email, chat, and social media.
- Provide accurate, valid, and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
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2. Problem Resolution:
- Identify and assess customers’ needs to achieve satisfaction.
- Diagnose and troubleshoot technical issues and provide solutions.
Escalate unresolved issues to the appropriate internal teams and follow up until resolved.
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3. Documentation and Reporting:
- Maintain detailed records of customer interactions, process customer accounts, and file documents.
- Prepare and distribute customer activity reports.
Provide feedback on the efficiency of the customer service process.
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4. Product/Service Knowledge:
- Stay updated with product knowledge and new product/service offerings.
Provide customers with information about new features and services.
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5. Team Collaboration:
- Work closely with team members to meet and exceed customer service goals.
Collaborate with the sales and marketing teams to stay updated on product knowledge and promotions.
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Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Proficient in using customer support software, databases, and tools.
- Familiarity with CRM systems and practices.
- Personal Attributes:
- Customer-oriented and able to adapt/respond to different types of characters.
- Positive attitude and a passion for providing exceptional customer service.
- Problem-solving skills and the ability to think on your feet.
- Qualifications: Bachelor’s degree preferred.
- Proven customer support experience, sales engineer or experience as a client service representative.
Strong phone contact handling skills and active listening.
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Skill Development: Structured training and certification programs to enhance technical expertise.
Career Growth: Continuous learning and advancement opportunities in a supportive work environment.
Client Interaction: Work with leading industrial clients across multiple sectors, expanding your professional network.
Positive Work Culture: Friendly, team-oriented environment that values initiative, integrity, and innovation.
PF & ESI
Employee Recognition Program
Attendance Bonus
Performance based yearly once Increment
Any degree with Good Communication Skills.
