We are seeking a highly motivated and experienced Branch Service In-charge to oversee service operations across our branch in Edapally. This role is key to ensuring exceptional customer service and efficient management of branch service teams.
Key Responsibilities :
- Lead and manage branch service teams to ensure timely and effective service delivery.
- Oversee the installation, maintenance, and repair of home appliances and electronics.
- Ensure adherence to service quality standards and customer satisfaction.
- Monitor inventory levels and spare parts availability at each branch.
- Resolve customer complaints and ensure prompt issue resolution.
- Implement service process improvements and best practices.
- Prepare and analyze service performance reports and present to senior management.
- Train and mentor service staff to enhance technical skills and knowledge.
- Collaborate with the Head Office to align branch service operations with company objectives.
Qualifications and Skills :
- Bachelor’s degree in Engineering (Electronics, Electrical, or Mechanical) or equivalent.
- Minimum 3 years of experience in a service management role, preferably in home appliances/electronics.
- Proven leadership and team management skills.
- Excellent communication, problem-solving, and customer service skills.
- Proficiency in MS Office and service management software.
- Willingness to travel across branch locations as required.
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
Application Question(s):
- Do you have experience in Home Appliances?
- How many years of experience in home appliances?
Work Location: In person
