Roles and responsibilities
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Troubleshoot and replicate issues related to the product and resolve them.
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Comprehend creative solutions to handle queries from customers and give them an excellent level of service.
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Attention to detail while trying to figure out the issues and while collaborating with the internal teams.
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Have thorough knowledge of the product while continuously working towards the product’s improvement.
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Achieve the KPI’S and objectives in the cadence set by the team.
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Learn and develop problem solving skill sets for product improvement.
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Flexible and receptive to change for continuous product transformation.
Must have
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Minimum 1-3 years of experience in technical/customer support roles. (Preferably in a SaaS environment.)
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Technical aptitude to troubleshoot application issues.
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Passion towards an amazing customer experience.
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Good interpersonal skills.
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Flexible to work 24/7.
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Good documentation skills to keep track of issues and tickets.
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Good knowledge of common apps and technologies in a professional environment.
Workspace requirements
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Private workroom with the ambience to handle calls.
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Ready for Video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere.
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Good Internet speed (Above 100 MBPS Download and Upload) with the ability to be wired (LAN).
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Power backup (if you have frequent power cut issues).
We are a Portland-based SaaS product company on a mission to empower businesses to work from Anywhere. Our global team of engineers, designers, testers, product experts, customer experience associates, and marketers come together to create a better way to work. Our products and services help businesses to be more productive, flexible, and scalable. Together, we can change the way the world works!
