Job Purpose
The Customer Support Administrator supports the post-trip operational process by ensuring completed trips are accurately verified, documented, and prepared for invoicing. The role is responsible for reviewing operational records, clarifying discrepancies, maintaining accurate trip information, and supporting customer communication to facilitate timely invoicing and payment collection.
This role requires exceptional attention to detail, strong communication skills, and the ability to manage repetitive, process-driven work while maintaining a high standard of customer service.
Key Responsibilities
- Review completed trips using the company's operational systems to verify boat routes, standby times, and other billable activities.
- Compare operational records against booking information and identify discrepancies requiring clarification.
- Liaise with the Operations team to obtain missing or incomplete operational information.
- Update operational systems with accurate trip data to ensure invoice readiness.
- Prepare and communicate completed trip information to the Finance team for invoicing.
- Contact customers to clarify trip-related queries and support accounts receivable follow-up where required.
- Handle customer enquiries professionally via phone, email, and other communication channels.
- Maintain accurate operational records, trackers, and supporting documentation.
- Escalate unresolved discrepancies or customer issues promptly.
- Support ad hoc operational, administrative, and customer service activities as assigned.
Education
- Diploma or Bachelor's Degree in any discipline.
Skills & Experience
- Excellent spoken and written English with confidence speaking to international customers.
- Comfortable making and receiving a high volume of customer calls.
- Strong attention to detail and ability to work accurately with operational data.
- Good analytical and problem-solving skills.
- Comfortable working with repetitive, process-driven tasks while maintaining accuracy.
- Fresh graduates with strong communication skills and a willingness to learn are encouraged to apply.
Job Types: Full-time, Permanent
Pay: ₹30,000.00 - ₹40,000.00 per month
Work Location: In person
