Customer Relationship Manager (CRM)
We are looking for a Customer Relationship Manager to build and maintain strong relationships with customers and ensure a smooth post-sales experience. The role involves managing customer communication, resolving complaints efficiently, and working closely with sales and accounts teams to deliver high customer satisfaction.
Key Responsibilities:
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Handle customer communication after sales and maintain long-term relationships
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Resolve customer issues and complaints in a timely manner
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Conduct customer satisfaction and quality assurance surveys
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Coordinate with internal teams to ensure effective service delivery
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Maintain accurate customer records and reports
Requirements:
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Graduate / Post Graduate / MBA in any stream
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2–6 years of experience
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Good communication and interpersonal skills
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Moderate to advanced Excel knowledge
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Strong numerical and analytical ability
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Comfortable using Office365 / Google Workspace
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Bilingual or multilingual skills are an added advantage
