Job Title: CRM Helpdesk - Claim Processing Executive (Health Insurance Background)
Location: Begumpet, Hyderabad
Job Type: Full-time
Experience: Minimum 2 years in the Health Insurance Industry
Qualification: Graduate
Job Description:
We are looking for a dedicated CRM Helpdesk - Claim Processing Executive with a background in health insurance to manage claims and provide customer support at a client location. The ideal candidate will be responsible for providing end-to-end assistance in health claim processes, handling customer interactions, and ensuring seamless claim facilitation.
Key Responsibilities:
- Deploy CRM implants at client site for claim support
- Handle customer queries related to policy coverage and claim processing
- Guide users in submitting and tracking claims via the claims app
- Act as a single point of contact (SPOC) for specific corporate clients
- Collect, verify, and dispatch claim-related documents as per corporate protocols
- Liaise with internal claim processing teams at ICICI Lombard for smooth handling of cashless and priority claims
- Stay updated on health insurance regulations and maintain accuracy in information shared
- Ensure confidentiality and compliance with data protection standards
- Travel between branches twice a week to address customer queries
Requirements:
- Strong communication skills in English (mandatory)
- In-depth knowledge of health insurance claim processes
- Customer-focused with a problem-solving mindset
- Willingness to travel locally as per job needs
Contact : 7738919026
Email ID : [email protected]
Job Type: Full-time
Pay: ₹22,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
