Job Summary
The Telecaller cum Customer Support Executive will serve as the primary point of contact for users and merchants. The role combines outbound calling to drive user engagement with inbound support to resolve digital issues.
Key Responsibilities
Inbound Support: Resolve user queries regarding failed process, pending process.
Technical Troubleshooting: Guide users step by step to complete the process and to resolve the problem.
Outbound Calling: Contact existing users to promote features.
Fraud Reporting: Escalate suspicious action alerts and account freeze requests to the risk team.
Data Logging: Record all call details, complaints, and feedback accurately in the CRM software.
Required Skills and QualificationsEducation:
Higher Secondary (12th Pass) required; Graduate degree preferred.
Experience: Fresher
Tech Savvy: familiarity with UPI apps, digital wallets, and mobile banking ecosystems.
Languages: Hindi ( required) languages is a major plus.
Soft Skills: High patience, active listening, and the ability to handle angry customers calmly.
Pay: ₹5,000.00 - ₹10,000.00 per month
Benefits:
Work Location: Remote
