We are seeking a Technical Support Executive to provide customer and technical support to financial services clients through Telegram. The ideal candidate will assist clients with platform usage, account-related queries, transaction issues, and technical troubleshooting while maintaining professional and timely communication.
Key Responsibilities
- Provide real-time customer support via Telegram.
- Respond to client inquiries regarding platform functionality, account access, transactions, and technical issues.
- Troubleshoot and resolve basic technical problems related to web and mobile applications.
- Escalate complex issues to the technical or operations team and track them through resolution.
- Maintain accurate records of client issues and support requests.
- Follow established support procedures and service-level agreements (SLAs).
- Assist clients with onboarding, account setup, KYC-related questions, and platform navigation.
- Communicate system updates, maintenance notices, and issue resolutions to clients.
- Identify recurring issues and provide feedback to improve products and support processes.
- Maintain a high level of professionalism and confidentiality when handling financial information.
We will provide training for the support. There will be rotational shift.
Pay: ₹10,000.00 - ₹15,000.00 per month
Work Location: In person
