*Gathering information from clients to determine their shipping needs
* Obtaining shipping quotes from carriers and passing them on to clients
* Booking freight service through carriers for clients
* Coordinating the pickup and drop off of shipments
* Monitoring the progress of shipments to ensure that goods arrive promptly and undamaged
* Updating customer management software to keep client records accurate
* Advising clients on potential supply chain issues , making sure all cut offs at port are met.
* Manage customer queries via phone, email & chat
* Resolve issues promptly with empathy & efficiency
* Collaborate with sales team on upselling opportunities
Pay: ₹40,000.00 - ₹70,000.00 per month
Benefits:
- Internet reimbursement
- Leave encashment
- Paid time off
- Provident Fund
- Work from home
Experience:
- Freight: 1 year (Required)
Work Location: Remote
