Noida, Uttar Pradesh
Job Summary
Design and develop applications on the Genesys Cloud platform.
Integrate Genesys Cloud with enterprise systems and third-party apps.
Troubleshoot and resolve issues related to Genesys Cloud applications.
Maintain documentation and ensure high performance and reliability.
Stay updated on cloud computing and contact center technologies.
Configure and maintain cloud contact center environments.
Troubleshoot technical issues and apply patches.
Integrate Genesys Cloud with other business systems.
Key Responsibilities
1. Assess IT infrastructure using tools such as SolarWinds and Nagios to identify performance bottlenecks and recommend improvements.
2. Develop infrastructure optimization plans by leveraging VMware and Hyper-V, ensuring efficient resource utilization and scalability.
3. Support implementation of cloud migration strategies using AWS and Azure, facilitating seamless transition and integration of client systems.
4. Analyze network security posture with Cisco and Fortinet solutions, providing actionable recommendations to enhance protection and compliance.
5. Prepare and present technical documentation and reports using Microsoft Office Suite, ensuring stakeholders are informed of project progress and outcomes.
6. Collaborate with internal teams to troubleshoot infrastructure issues using ServiceNow and ITIL-based processes, ensuring timely resolution and minimal disruption.
Skill Requirements
Experience with Genesys Cloud platform.
Experience on Genesys Cloud IVR Architect call flow development.
Strong knowledge of JavaScript, REST APIs, OAuth, AWS, Python, SQL, JSON, XML .
Familiarity with Agile methodologies .
Bachelor's degree in Computer Science or related field.
5+ experience on Genesys Cloud.
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