A Hotel General Manager is responsible for overseeing all hotel operations, ensuring guest satisfaction, driving revenue growth, managing staff, and maintaining high service standards.
Key Roles & Responsibilities1. Hotel Operations Management
- Oversee the day-to-day operations of all hotel departments, including Front Office, Housekeeping, Food & Beverage, Maintenance, Security, and Sales.
- Ensure smooth and efficient hotel functioning in line with company standards.
- Monitor service quality and operational performance.
2. Guest Experience & Satisfaction
- Ensure exceptional guest service and hospitality standards.
- Handle guest complaints and resolve issues promptly.
- Monitor guest feedback and implement improvement initiatives.
3. Financial Management
- Prepare and manage annual budgets and operating plans.
- Monitor revenue, expenses, profitability, and cash flow.
- Implement cost-control measures while maintaining service quality.
- Analyze financial reports and take corrective actions when needed.
4. Sales & Revenue Growth
- Develop strategies to increase occupancy, revenue, and profitability.
- Work closely with sales and marketing teams to attract new business.
- Monitor market trends, competitor activities, and pricing strategies.
5. Human Resource Management
- Recruit, train, develop, and retain hotel staff.
- Conduct performance evaluations and succession planning.
- Foster a positive work environment and employee engagement.
- Ensure compliance with labor laws and company policies.
6. Food & Beverage Oversight
- Supervise restaurant, banquet, bar, and catering operations.
- Ensure quality standards, hygiene, and profitability targets are met.
- Monitor customer satisfaction and menu performance.
7. Compliance, Safety & Security
- Ensure compliance with health, safety, hygiene, and regulatory requirements.
- Implement emergency response and risk management procedures.
- Maintain security standards for guests, employees, and assets.
8. Vendor & Asset Management
- Manage supplier relationships and procurement activities.
- Oversee maintenance and upkeep of hotel facilities and equipment.
- Ensure optimal utilization of hotel resources and assets.
9. Strategic Planning
- Develop and execute business growth strategies.
- Identify opportunities for expansion and service improvements.
- Establish performance goals and monitor key operational metrics.
10. Reporting & Stakeholder Management
- Prepare operational and financial reports for owners and corporate management.
- Coordinate with investors, regulatory authorities, and business partners.
- Represent the hotel in industry events and community activities.
Pay: ₹60,000.00 - ₹80,000.00 per month
Work Location: In person
