Role Overview: The QA Engineers will design, develop, and execute comprehensive testing strategies for the AI Inventory CMDB project, ensuring high-quality deliverables across ServiceNow modules, data pipelines, integrations, and reporting components. These roles require strong automation expertise and experience with ServiceNow testing methodologies.
- Design and develop automated test frameworks using ServiceNow ATF (Automated Test Framework) for regression and smoke testing.
- Create comprehensive test plans, test cases, and test scenarios for ServiceNow CMDB, workflows, and custom applications.
- Execute functional, regression, integration, and end-to-end testing across ITSM, ITOM, and CMDB modules.
- Perform API testing for ServiceNow REST/SOAP integrations using Postman, REST Assured, or similar tools.
- Test data pipeline functionality, data quality rules, and ETL/ELT workflows for accuracy and completeness.
- Validate CMDB configuration items, relationships, discovery processes, and service mapping accuracy.
- Test catalog items, Flow Designer flows, business rules, client scripts, UI policies, and approval workflows.
- Conduct UI testing for ServiceNow forms, lists, dashboards, and custom portal pages.
- Validate SLA configurations, notifications, ACL behavior, and multi-step workflow functionality.
- Log defects in JIRA or similar tools with detailed reproduction steps, severity levels, and supporting documentation.
- Collaborate with developers, architects, and business analysts in Agile sprints for early defect identification.
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 3-5 years of experience in software testing with strong focus on test automation.
- Hands-on experience with ServiceNow testing including ATF, module validation, and workflow testing.
- Proficiency in automation tools such as Selenium, TestNG, or Playwright for UI testing.
- Experience with API testing tools including Postman, REST Assured, or SoapUI.
- Strong understanding of QA methodologies, test types (functional, regression, smoke, integration), and best practices.
- Knowledge of ServiceNow modules including Incident, Change, Problem, CMDB, and Catalog.
- Experience with defect tracking tools such as JIRA, TestRail, or Azure DevOps.
- Familiarity with CI/CD tools and integration of automated tests into deployment pipelines.
- Understanding of Agile/Scrum methodologies and participation in sprint ceremonies.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent verbal and written communication skills for defect documentation and stakeholder updates https://www.servicenow.com/community/jobs-articles/central-repository-for-servicenow-tester-qa-job-openings-2-10/ta-p/3484681.
- ServiceNow certification or specialized training in ServiceNow testing.
- Experience with performance testing tools like JMeter or LoadRunner.
- Knowledge of SQL for database validation and data-driven testing.
- Familiarity with Python or JavaScript for test script development.
- Experience testing data pipelines and ETL processes in Databricks or similar platforms.
- Understanding of security testing and accessibility testing standards.
- ISTQB certification or equivalent QA certification.
- Experience with test data management and synthetic data generation tools.
