Company: Zennara Clinics
Industry: Aesthetics / Dermatology / Cosmetology
Location: Jubilee Hills
Females Only
Key Responsibilities
1. Lead Management & Client Engagement
· Respond to all incoming leads and inquiries generated through digital marketing campaigns, social media platforms, website inquiries, and other marketing channels.
· Proactively call, engage, and follow up with potential clients to understand their requirements and explain available treatments.
· Build rapport with potential clients and guide them towards booking a clinic consultation.
· Ensure timely response to all leads to maintain high lead conversion potential.
· Maintain a professional, polite, and service-oriented approach while communicating with clients.
2. Lead Conversion & Appointment Scheduling
· Convert inquiries into confirmed clinic appointments and walk-ins through effective communication and persuasion.
· Provide clear and accurate information about treatments, procedures, consultation processes, and clinic services.
· Assist clients in selecting appropriate consultations or treatments based on their needs.
· Coordinate with clinic managers, doctors, and therapists to schedule and confirm appointments.
· Ensure appointments are properly recorded, confirmed, and communicated to the clinic team.
3. Lead Tracking & CRM Management
· Maintain complete and accurate records of all leads, client interactions, and follow-up activities in the CRM system.
· Track lead status including new leads, contacted leads, follow-ups, converted leads, and lost leads.
· Ensure no lead remains unattended or without follow-up.
· Update lead records with notes from conversations and next follow-up timelines.
· Generate or support preparation of basic reports related to lead status, follow-ups, and conversions.
4. Client Communication & Relationship Management
· Maintain ongoing communication with potential clients through calls, WhatsApp messages, and social media platforms.
· Address client queries regarding treatments, pricing ranges (as per guidelines), consultation procedures, and appointment availability.
· Provide a friendly and reassuring experience to clients who may have concerns about aesthetic procedures.
· Maintain professionalism and confidentiality while handling client information.
5. Digital Platform Inquiry Management
· Handle client inquiries received through: Instagram, Facebook, WhatsApp, Website, Digital marketing campaigns, Other online platforms
· Ensure quick response time to all online inquiries to maintain brand reputation and client engagement.
6. Follow-ups & Client Nurturing
· Conduct regular follow-ups with interested clients who have not yet booked appointments.
· Reconnect with leads who have shown interest but have not yet converted.
· Maintain a structured follow-up system to maximize lead conversion rates.
· Ensure consistent engagement with potential clients until the inquiry is closed or converted.
7. Coordination with Clinic Teams
· Coordinate with clinic managers, front desk teams, doctors, and therapists for appointment scheduling and client management.
· Ensure accurate communication of client expectations, treatment interests, and consultation requirements to the clinic team.
· Support smooth coordination between marketing lead generation and clinic appointment fulfillment.
Pay: ₹25,000.00 - ₹40,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Work Location: In person
