THE WORK: Discover the opportunity to engage deeply with dynamic problem-solving and collaborative discussions. You will perform independently and grow to become a subject matter expert while actively contributing to team conversations. Your involvement will help provide thoughtful solutions to work-related challenges, all within an environment that values your development and enthusiasm.
Ensure production systems are available and operating according to defined service level agreements.
Drive incident and outage resolution and maintain clear communication throughout the process.
Facilitate the restoration of service to the production environment efficiently and effectively.
Establish and maintain disaster recovery procedures to safeguard operational continuity.
Maintain data retention practices in alignment with organizational policies and standards.
HERE'S WHAT YOU WILL NEED:
Beginner proficiency in Service Desk Management.
Beginner proficiency in Service Desk Voice Support.
A minimum of 1 of experience in relevant related skills.
Bachelor's Degree in relevant field of studies.
BONUS POINTS IF YOU HAVE:
Intermediate problem solving skills.
Intermediate communication skills.
Beginner analytical thinking.
Beginner customer service orientation.
Beginner time management.
