Role: OKTA EngineerJob Description: 8 Years of experience in OKTA Administration. Okta Certification is required. 3+ years of experience in Customer Support and technical support. Experience supporting Identity Access Management ?
Experience supporting LDAP, SSO, SAML, or WS-Fed Take end-to-end ownership of questions and issues, including initial troubleshooting, identification of root cause and issue resolution. Write code/script to build user scenarios using Okta API and SDKs, to reproduce issues. Collect information and document bugs with Engineering for API and product issues. Provide feedback to the training and documentation organization so that common or emerging issues can be addressed before they become serious or widespread.
Push creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements. Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience. Deliver against customer experience and efficiency targets. Excellent customer service and communication skills in variety of forms (written, live chat, conference calls, in-person.) Ability to work independently with little direct supervision and as a part of a team.
Excellent analytical and organizational abilities both from a high level and deeply granular viewpoint. Ability to remain calm, composed and articulate when dealing with tough customer situations. Ability to work in3 pm to 12 am IST shift. Strong sense of ownership, Octa Admin Capabilities Helps developing and implementing standards and principles.
Has an ?Automation First? mindset ? fundamentally will not accept doing things over and over by hand. Responsible for evaluating and implementing orchestration, automation, and tooling solutions to ensure consistent processes and repetitive tasks are performed with the highest level of accuracy and reduced defects.
