ZEISS in India
ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.
ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace.
Further information at ZEISS India.
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Proficiency in any ERP system & Proficiency in MS Office.
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Customer services & support
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Document customer complaints and escalations, report them appropriately, and work towards prompt resolution within defined TATs
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Communicate daily with customers and internal teams via email, phone calls, and WhatsApp to ensure effective coordination and high-quality customer service.
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People Management skills- Should have managed a large team (Span of control)of 20 or more .
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Must be having customer care and operation skills and roles as direct responsibilities as experience. Logistics, delivery management skills
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Provide relevant data and prepare regular reports for management or other departments as required to support decision-making.
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Experience: 8-10 years
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Language and communication skills- English & Tamil is a must.
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Outstanding verbal and written communication skills, with professional phone and email etiquette for handling customer and partner inquiries.
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Competency in using computers and standard office software (especially MS Excel for reports) and ability to work with CRM/ERP or order management systems.
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Strong problem-solving and troubleshooting abilities, with the patience and empathy to handle customer complaints and complex issues effectively.
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Ability to manage multiple orders and inquiries simultaneously while maintaining attention to detail and accuracy in data/information recording.
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Customer-first attitude with a proactive approach to service; capable of keeping customers informed and satisfied even under pressure.
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Excellent interpersonal skills and a collaborative mindset to work closely with cross-functional teams (Sales, Logistics, Labs, MSP, etc.) and ensure all stakeholders are aligned.
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Attention to detail and a process-driven mindset, following company procedures and compliance standards for all service and order management tasks.
Your ZEISS Recruiting Team:
Itishree Pani
