Role Overview
The Sales Trainer is responsible for designing, delivering, and managing training programs that improve the performance and productivity of the inside sales team. The role will focus on sales skills, product knowledge, communication, objection handling, customer engagement, and conversion techniques.
The ideal candidate should have strong experience in sales training, coaching, and performance improvement, preferably within EdTech, Education, SaaS, or B2C/B2B inside sales.
Key Responsibilities
- Design and deliver comprehensive onboarding and sales training programs for new and existing employees.
- Conduct product, process, and sales-skills training for Inside Sales Executives, Counsellors, Team Leaders, and Managers.
- Train teams on sales pitches, discovery questions, consultative selling, objection handling, negotiation, and closing techniques.
- Conduct role-plays, mock calls, call listening sessions, and practical sales exercises.
- Analyze sales calls and identify gaps in communication, pitching, objection handling, and closing.
- Provide individual and team-level coaching based on performance data and call-quality assessments.
- Work closely with Sales Managers and Team Leaders to identify training and development requirements.
- Develop training materials, presentations, sales playbooks, call scripts, SOPs, assessments, and learning resources.
- Conduct refresher training and upskilling programs based on changing business requirements.
- Track training effectiveness through assessments, quality scores, conversion rates, and sales performance.
- Monitor new-hire performance during the initial ramp-up period and provide targeted coaching.
- Stay updated on market trends, customer behavior, competitor offerings, and effective sales methodologies.
- Partner with Product, Marketing, Academic, and Operations teams to ensure accurate and consistent product communication.
- Maintain training records, attendance, assessment results, and performance reports.
- Continuously improve training programs based on feedback and business outcomes.
Pay: ₹400,000.00 - ₹700,000.00 per year
Work Location: In person
