Job Summary
We are seeking an experienced and results-driven Operations Manager to oversee and manage day-to-day facility management operations. The ideal candidate will be responsible for ensuring smooth service delivery, managing site teams, maintaining client relationships, and achieving operational excellence across multiple locations.
Key Responsibilities
- Manage the overall operations of facility management services across assigned sites.
- Ensure efficient delivery of housekeeping, security, technical, landscaping, and other facility services.
- Lead, supervise, and motivate site managers, supervisors, and operational staff.
- Monitor manpower deployment, attendance, productivity, and workforce planning.
- Conduct regular site inspections and ensure compliance with client requirements and service level agreements (SLAs).
- Build and maintain strong relationships with clients and address operational concerns promptly.
- Ensure compliance with company policies, statutory regulations, and health & safety standards.
- Coordinate with HR for recruitment, onboarding, training, and employee retention.
- Manage operational budgets, control costs, and improve profitability.
- Prepare MIS reports, operational reports, and client presentations.
- Resolve employee grievances and operational issues effectively.
- Identify opportunities for process improvements and implement best practices.
Requirements
- Bachelor's degree in Business Administration, Hospitality, Facility Management, or a related field.
- 5–10 years of experience in facility management, housekeeping, hospitality, or a related industry.
- Experience managing multiple sites and large teams.
- Strong leadership, communication, and problem-solving skills.
- Good knowledge of manpower planning, client management, and operational processes.
- Proficiency in MS Office (Excel, Word, PowerPoint).
- Ability to work under pressure and handle multiple priorities.
- Willingness to travel to client sites as required.
Pay: ₹25,282.41 - ₹48,605.64 per month
Work Location: In person
