About Muun Home
Muunhome.com is a design-first home brand blending European minimalism with Indian colours, textures, and craftsmanship. We focus on original designs, small-batch production, and thoughtful collaborations — creating products that feel warm, modern, and deeply personal for modern Indians.
As founders, we are hands-on and deeply involved in product, design, and brand. We’re now looking for a D2C Customer Success Associate to join our team and bring their expertise for raising our brand.
Role Overview
We’re looking for a D2C Customer Success Associate who enjoys conversations, is proactive, and likes being involved in different parts of a growing D2C brand. This role combines customer support, marketplace growth support, operations, and on-ground events.
Key Responsibilities:
Customer Support & Conversations
- Handle customer queries across WhatsApp, Instagram, website chat, email, and marketplace
- Guide customers on product details, usage, care, and styling
- Convert inquiries into sales through friendly, consultative conversations
- Handle order-related queries, returns, and exchanges
- Maintain Muun Home’s warm, thoughtful brand voice
Marketplace Growth Support
- Support daily activities on Amazon, Tata Cliq Luxury, and other marketplaces
- Help monitor ratings, reviews, and customer feedback
- Support listing updates, offers, and basic catalogue hygiene
- Coordinate with the growth/marketplace manager on campaigns and launches
Operations Support
- Coordinate with warehouse and ops teams for dispatches and exceptions
- Track delayed or special orders and follow up internally
- Support peak sale periods and promotions
Events & On-Ground Brand Activities
- Assist with pop-ups, exhibitions, flea markets, and brand events
- Support product setup, customer interactions, and sales at events
- Help capture customer feedback and insights from on-ground interactions
- Represent Muun Home in a warm, brand-aligned manner during events
Growth & Brand Support
- Share customer insights that can help improve products and content
- Assist with influencer and sampling orders
- Support B2B inquiries and follow-ups when required
Who we're looking for
- Strong communication skills in English & Hindi
- Comfortable speaking with customers and building rapport
- Organized, proactive, and willing to learn
- Interest in design, home-decor, or lifestyle brands
- Prior D2C, e-commerce is a plus
- Comfortable with flexible responsibilities, including on-ground work
