Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Title: Application Production Support- Unix/Linux, SQL, ITIL
Position: Application Production Support- Unix/Linux, SQL, ITIL
Experience: 2 - 5 Years
Category: IT Infrastructure
Main location: Mumbai
Position ID: J0626-0799
Responsibilities
Direct Responsibilities
- For a predefined applications scope take care of:
o Incidents
o Requests
o Changes
- Ensure that SLA targets are met for above activities
- Handover to Paris teams if knowledge and skills are not available in ISPL
- Coordinate closely with Paris OPS teams and all other BNP Paribas IT teams (Incident coordination, Security, Infrastructure, Development teams, etc.)
Contributing Responsibilities
- Contribute to the knowledge transfer with Paris OPS teams
- Contribute to the definition of procedures and processes necessary for the team
- Help build team spirit and integrate into BNP Paribas culture
- Contribute to the regular activity reporting and KPI calculation
- Contribute to continuous improvement actions
- Develop, implement, and manage ITSM processes based on ITIL or similar frameworks.
- Oversee incident, problem, change, release and project management processes.
- Work with cross-functional teams to ensure IT services align with business needs and service level agreements (SLAs).
- Conduct regular reviews of ITSM processes and recommend improvements.
- Manage the IT service catalog and ensure accurate documentation of services and processes.
Technical & Behavioral Competencies
- Knowledge and experience with Devops tool including Gitlab, Kubernetes, Openshift
- Experience with Service Now ticketing system
- Knowledge on any monitoring tools (e.g., Dynatrace, SysDig, Kibana)
- Familiarity with database technology is required: Oracle, SQL Server or MongoDB. Capability to execute basic scripts and queries
- Expertise in scripting on one of these (e.g., Python, Bash, PowerShell).
- Familiarity with containerization technologies (e.g., Docker).
- Experience with any cloud platforms (preferably IBM Cloud).
- Understanding of ITIL or similar ITSM frameworks & tools(e.g, ServiceNow, JIRA service management)
- Ability to grasp functional knowledge of application
- Knowledge of IT production backup and resilience setup (High Availability setup, Disaster Recovery Plan, etc.)
- Good written and spoken English
- Measure and identify areas for improving Quality and overall Delivery
- Able to communicate efficiently
- Good Team Player
Specific Qualifications:
APS with DevOps knowledge
Skills Referential (Required knowledge, skills and abilities)
Technical Skills:
o Linux/Windows/SQL
o Cloud
o Kubernetes and Gitlab
o Dynatrace, Kibana
Behavioral Skills:
o Ability to collaborate / Teamwork
o Communication skills - oral & written
o Creativity & Innovation / Problem solving
o Critical thinking
o Decision Making
Education Level: Bachelor Degree or equivalent
Location: Preferably Mumbai
Life at CGI:
It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons
Come join our team, one of the largest IT and business consulting services firms in the world.
