Job Description:
Purpose / Direction / Mission of this role:
The Customer Delight Manager (CDM) takes full ownership and is responsible for client retention in the centre and the increase of the customer service income. He/she is accountable for delivering an effective and efficient Business Centre operating in line with guidelines provided in the CE standards and policies. He/she is responsible for overseeing and executing all customer administrative and technical services, ensuring rapid response and high satisfaction levels. Furthermore, the CDM is in charge of management, guidance, motivation and training of the Customer Delight Executives and Assistant Manager Operations and Sales of the centre team. Also, will undertake any other duties assigned to him/her during his/her tenure by his reporting head from time to time.
