Job Objective:
To ensure smooth and efficient operations across all functional areas including security, compliance, sales promotion, maintenance, finance, and team management, while driving customer satisfaction, revenue growth, and operational excellence.
Key Responsibilities:
1. Interpersonal Skills & Stakeholder Management
- Maintain effective communication with clients, seniors, colleagues, juniors, and reportees.
- Foster positive relationships to enhance teamwork and collaboration.
2. Leadership & Accountability
- Demonstrate ownership and accountability in assigned tasks.
- Proactively initiate solutions and improvements.
- Plan, communicate, and implement operational strategies efficiently.
- Drive innovation in daily operations and processes.
3. Compliance & Statutory Requirements
- Scrutinize security bills, PF, ESI, and other statutory documentation.
- Regularly action communications with authorities to prevent administration issues or penalties.
- Ensure compliance with FSSAI and other regulatory requirements.
4. Sales & Traffic Increase
- Participate in promotional drives to increase footfall and sales, including:
- Advertisement campaigns
- Installation of boards and flyers at key locations
- Visits to hotels, tour operators, and other potential collaborators
- Identify activities that contribute to revenue growth.
5. Marketing & Advertisement Initiatives
- Plan and execute advertisement activities including installation of boards and flyers at strategic locations.
6. Security & Safety Management
- Monitor and respond to any security or safety incidents.
- Take proactive measures to minimize recurrence and improve safety protocols.
7. Expense Management
- Track operational expenses and identify areas for cost optimization.
- Report reasons for any significant increase or decrease in expenses.
8. Financial & ERP Management
- Enter accounts vouchers accurately in ERP/software systems.
- Maintain timely and accurate financial records.
9. Site Cleanliness & Maintenance
- Ensure cleanliness of all common areas, public locations, offices, toilets, and other facilities.
- Oversee maintenance of grounds, ropeway corridors, stations, plants, trees, and Yummy Eats areas (kitchen/service zones, dustbins, washbasins).
10. Liaising with Local Departments
- Coordinate and maintain positive relations with local authorities and government departments.
11. Passenger Amenities Management
- Ensure availability and proper functioning of passenger amenities (water, seating, etc.).
- Maintain documented servicing and cleaning schedules.
12. Revenue & Profit Growth
- Identify opportunities to increase other revenue streams (rent, advertisement, vendor/product/service development).
- Monitor and drive profitability for food services such as Yummy Eats.
13. Inventory & Stock Management
- Conduct monthly physical stock verification and report data to Head Office.
- Plan inventory for appliances, freezers, and prevent losses due to breakdowns.
- Ensure team coordination in stock and inventory planning.
Key Performance Indicators (KPIs):
- Client, team, and senior satisfaction ratings.
- Timely compliance with statutory requirements.
- Sales growth and footfall increase.
- Security incident frequency and response efficiency.
- Expense optimization and cost savings.
- Cleanliness and maintenance standards.
- Revenue growth from new initiatives.
- Inventory management efficiency and loss minimization.
Pay: ₹20,000.00 - ₹50,000.00 per month
Benefits:
Work Location: In person
