Key Responsibilities:
- Provide technical support to customers via phone, email, or remote access
- Troubleshoot software issues and provide timely resolutions
- Install, configure, and maintain software applications
- Log and track customer issues using ticketing systems
- Coordinate with the development team for bug fixes and enhancements
- Provide product training and guidance to users
- Maintain documentation of support activities
- Ensure high customer satisfaction through effective communication
Required Skills:
- Basic knowledge of SQL / Database concepts
- Understanding of software applications and troubleshooting methods
- Good communication skills (Tamil & English preferred)
- Problem-solving ability
- Basic networking knowledge is an added advantage
- Ability to handle multiple support requests
Qualification:
- Bachelor’s degree in Computer Science / IT / related field
- 0–1 years of experience in Software Support / Technical Support
Preferred Skills (Optional):
- Experience in ERP / CRM software support
- Familiarity with remote support tools
- Knowledge of ticketing systems
Job Type: Full-time
Pay: From ₹15,000.00 per month
Benefits:
Work Location: In person
