Grey Chain AI Role : Client PartnerLocation: Delhi NCRExperience: 5+ YearsEmployment Type: Full-Time
About Grey Chain AI
Grey Chain AI partners with enterprises to build and scale AI-driven technology solutions through dedicated consulting and engineering teams. We work closely with clients to ensure successful delivery, strong partnerships, and high-performing deployed teams.
We are looking for a Client Partner who can strengthen client relationships while ensuring deployed resources remain aligned, engaged, and accountable to client expectations.
Roles & Responsibilities
- Build strong, long-term relationships with assigned clients and act as Grey Chain AI’s primary point of contact for account health
- Conduct regular client connects to understand feedback, satisfaction levels, concerns, and upcoming requirements
- Stay closely connected with resources deployed with clients to understand workload, challenges, and support requirements
- Track client feedback on resource performance, communication, ownership, and overall fit
- Collaborate with internal managers and HR to address performance concerns, behavioral issues, absenteeism, or client escalations
- Drive follow-ups on performance improvement plans and ensure issues are resolved in a timely manner
- Support resource extensions, replacements, backfills, and transitions in coordination with internal teams
- Identify early signs of client dissatisfaction or employee disengagement and proactively intervene before escalation
- Maintain clear account-level documentation, feedback records, and action trackers
- Share periodic updates with leadership on client health, resource performance, risks, and opportunities
Required Skills & Qualifications
- 5+ years of experience in client relationship management, account management, resource management, HR operations, or delivery coordination
- Experience in IT services, consulting, staffing, or resource augmentation environments preferred
- Strong communication and stakeholder management skills
- Ability to handle sensitive conversations with clients and employees with maturity and confidence
- Strong follow-through, problem-solving, and documentation skills
- Ability to manage multiple accounts and priorities in a fast-paced environment
What We’re Looking For
- Strong relationship-building capabilities
- High ownership and accountability
- Excellent conflict resolution and problem-solving abilities
- Ability to proactively identify risks and address concerns early
- Strong organizational and coordination skills
Why Join Grey Chain AI?
- Opportunity to work with fast-growing enterprise AI engagements
- Collaborative and high-impact work environment
- Exposure to enterprise clients and strategic account management
- Opportunity to contribute directly to business growth and client success
Pay: ₹1,000,000.00 - ₹1,500,000.00 per year
Benefits:
- Paid sick time
- Provident Fund
- Work from home
Work Location: Hybrid remote in Delhi
