Job Description: § Assist Customers: Handle inquiries related to order status, product availability, and payment information via calls, emails, and chat.
§ Positive Attitude: Maintain a professional and empathetic demeanor when interacting with customers.
§ Payment Queries: Address customer questions about payment status, overdue payments, and collections.
§ Complaint Resolution: Acknowledge and resolve customer complaints promptly.
§ Product Knowledge: Possess in-depth knowledge of client products to address customer queries effectively.
Responsibilities: Responsible for answering phones, directing calls, contacting providers, and accurate and timely patient scheduling. Provides efficient, effective, quality customer service for Primary Care scope of work
