Job Summary
We are looking for a customer-focused and detail-oriented Email Support Executive to manage corporate client queries and provide timely, accurate, and professional responses through email.
The candidate will be responsible for handling client communications, resolving queries, coordinating with internal teams, and ensuring a high level of customer satisfaction.
Freshers with good communication and email-writing skills are welcome to apply.
Key Responsibilities
- Handle and respond to corporate client queries via email in a timely and professional manner.
- Understand client requirements and provide accurate information and resolutions.
- Coordinate with internal teams to resolve client issues and follow up on pending requests.
- Maintain proper records of client interactions, queries, and service requests.
- Ensure adherence to defined SLAs and turnaround times.
- Escalate complex or unresolved issues to the appropriate teams.
- Follow standard operating procedures and company policies.
- Maintain a high level of accuracy and professionalism in all client communications.
- Prepare reports and MIS related to client queries and service requests.
- Manage multiple client queries and follow-ups effectively.
- Build and maintain positive relationships with corporate clients.
Required Skills
- Excellent written and verbal communication skills.
- Strong email drafting and communication skills.
- Good customer service and problem-solving abilities.
- Good knowledge of MS Office, especially MS Excel and Outlook.
- Strong attention to detail.
- Good follow-up and coordination skills.
- Ability to manage multiple queries and priorities simultaneously.
- Ability to work in a fast-paced corporate environment.
Educational Qualification
- Graduate in any discipline.
- Freshers are welcome to apply.
- Candidates with relevant experience in Email Support, Customer Service, Client Servicing, or Banking Operations will be preferred.
Compensation
- In-Hand Salary: ₹15,000 – ₹16,000 per month
- CTC: ₹19,000 – ₹20,000 per month
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Work Location: In person
