Job Summary
We are seeking a proactive and detail-oriented IT Support & Asset Management Executive to manage end-user IT support operations along with IT asset lifecycle management. The ideal candidate will be responsible for providing technical assistance to users, troubleshooting hardware/software issues, maintaining IT inventory records, coordinating with vendors, and ensuring smooth IT operational support across the organization.
This role requires strong technical troubleshooting skills, asset tracking expertise, and excellent coordination abilities to support daily business operations efficiently.
Key Responsibilities - IT Support Responsibilities
- Provide technical support for desktops, laptops, printers, and peripheral devices.
- Troubleshoot hardware, software, operating system, and network-related issues.
- Install, configure, and maintain Windows OS, business applications, and antivirus software.
- Support email configuration and remote troubleshooting activities.
- Manage user accounts, password resets.
- Handle incidents and service requests through ticketing systems.
- Coordinate with internal IT teams and external vendors for issue resolution.
- Ensure timely closure of support tickets within defined SLAs.
- Assist users with system access, software installation, and IT onboarding support.
IT Asset Management Responsibilities
- Maintain accurate inventory records of IT assets including laptops, desktops, accessories, and peripherals.
- Perform asset tagging, allocation, tracking, recovery, and disposal activities.
- Manage complete IT asset lifecycle documentation and compliance records.
- Conduct periodic stock verification, audits, and reconciliation of IT inventory.
- Coordinate procurement activities and vendor follow-ups for IT hardware requirements.
- Ensure proper documentation of issued, returned, damaged, or retired assets.
- Monitor asset availability and support planning for hardware requirements.
End User Support Responsibilities
- Provide first-level technical support to internal users.
- Resolve hardware/software/network issues within SLA timelines.
- Support remote and onsite users.
- Configure systems, printers, email accounts, and applications.
- Escalate critical issues to relevant IT teams when required.
- Maintain user satisfaction through effective communication and timely support.
ATS Keywords
IT Support, Desktop Support, End User Support, IT Helpdesk, Asset Management, IT Operations, Service Desk, Active Directory, Windows Support, IT Inventory Management, Technical Support, Hardware Troubleshooting, ServiceNow, Jira, IT Infrastructure, Vendor Coordination, MIS Reporting, Asset Tracking, Network Support, ITSM.
Experience Required
- 1–3 years of experience in IT Support, Desktop Support, Helpdesk, or IT Asset Management.
- Experience in IT Services, Corporate IT, or Infrastructure support environment preferred.
Pay: ₹300,000.00 - ₹400,000.00 per year
Benefits:
- Health insurance
- Leave encashment
- Provident Fund
Work Location: In person
