Job Title: Customer Service Intern (Email & Chat Support)
Company: Nabhya Ayurveda
Location: Malad, Mumbai — In-office (Monday to Saturday)(10am to 7pm)
Employment Type: Internship
Experience: Freshers welcome (0–1 Year)
Reports to: Logistics Lead
About the Role
Nabhya Ayurveda is a fast-growing, founder-led direct-to-consumer (D2C) brand in the Ayurvedic wellness space. We're looking for a responsive, customer-first Customer Service Executive Intern to manage our email and chat support handling customer queries, complaints, and order-related concerns across email and Amazon Seller Central chat. This is a hands-on, ground-level role ideal for a fresher who communicates well, stays calm under pressure, and genuinely enjoys helping people.
Key Responsibilities
● Respond to customer emails promptly and professionally — queries, complaints, and general support.
● Handle real-time chat support on Amazon Seller Central, resolving customer questions and issues.
● Address order-related concerns delays, damages, wrong items, returns, refunds, and exchanges.
● Maintain a polite, brand-appropriate tone across all customer interactions.
● Escalate unresolved or sensitive issues to the Operations Lead / Founder in a timely manner.
● Keep accurate records of customer queries, complaints, and resolutions.
● Track recurring issues or complaint patterns and flag them to the team for process improvement.
● Ensure quick turnaround times (TAT) on both email and chat responses.
● Coordinate with the logistics/operations team on delivery-related customer queries.
● Maintain a helpful, empathetic, and solution-oriented approach in every interaction.
Must-Have Skills & Qualifications
● Graduate in any stream , students graduated in Psychology more prefered.(freshers welcome).
● Excellent written English — clear, polite, and professional communication.
● Comfortable managing high volumes of emails and chats without losing accuracy.
● Patient, empathetic, and calm while handling complaints or upset customers.
● Detail-oriented and organised, able to multitask across email and chat simultaneously.
● Basic proficiency in Google Sheets / Excel for maintaining query logs.
● A proactive, ownership mindset and willingness to learn fast in a startup environment.
Good to Have (Plus Points)
● Prior exposure to customer service, e-commerce, or D2C support — through an internship, project, or part-time work.
● Familiarity with Amazon Seller Central or similar marketplace support tools.
What We Offer
● Real, hands-on experience in customer support at a fast-growing D2C brand.
● A close-knit team and genuine ownership from day one.
● Mentorship and room to grow within the customer experience function.
Application Question(s):
- Are you comfortable working 6 days a week (Monday–Saturday)(10 am to 7pm), fully in-office at Malad, Mumbai?
- Have you worked in any customer service, support, or communication-heavy role before (internship, part-time, or full-time)?
- On a scale of 10, how would you rate your written English communication skills?
- Are you comfortable handling repetitive queries, complaints, and occasionally upset customers on a daily basis?
- Current CTC/Stipend?
Work Location: In person
