EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
We are seeking a Senior Business Analyst - ServiceNow to drive requirements definition and ensure engineering delivers a successful ServiceNow implementation. You will coordinate stakeholders, control scope, and run Agile execution with clear risk and schedule management across build, test, deploy, and ongoing improvements.
Responsibilities
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Elicit and consolidate stakeholder input to define and clarify requirements
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Maintain a concise, program-wide scope definition
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Produce and update documentation that supports management of the program and its related projects
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Coordinate with software engineers, QA, product managers and other engineering teams to move high-quality products and features through the software project lifecycle
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Run scrum ceremonies as scrum master, manage schedules, identify potential issues, and communicate them clearly to project stakeholders
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Plan and own release schedules and milestones, maintaining high velocity in a fast-paced environment
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Contribute hands-on software development and project management, enable cross-functional coordination, and strengthen inter/intra team communications to deliver outstanding program outcomes
Requirements
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5-10 years of overall IT experience
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4+ years of experience in Business Analysis, emerging technologies, or related technical fields
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1+ year of experience contributing to a ServiceNow implementation
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Experience with software development and managing end-to-end execution of programs that span multiple engineering teams
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Knowledge of ITSM, ITOM and HRSD
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Experience working with Agile software development methodologies
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Scrum master experience with ownership of development sprints
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Bachelor's degree in a technical field or equivalent practical experience
Nice to have
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Experience in Software Engineering
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Experience solving problems in fast-paced and constantly changing environments
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Experience working cross-functionally in highly integrated teams with technical and non-technical members
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Experience communicating technical concepts to non-technical audiences
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Strong spoken and written communication skills
We offer
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Opportunity to work on technical challenges that may impact across geographies
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Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications
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Opportunity to share your ideas on international platforms
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Sponsored Tech Talks & Hackathons
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Unlimited access to LinkedIn learning solutions
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Possibility to relocate to any EPAM office for short and long-term projects
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Focused individual development
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Benefit package:
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Health benefits
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Retirement benefits
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Paid time off
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Flexible benefits
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Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)
