Selected Candidate's Day-to-Day Responsibilities Include:
- Handle customer queries, feedback, and complaints professionally through WhatsApp, calls, and social media
- Ensure smooth customer experience and maintain hospitality standards
- Maintain and update customer databases and CRM records
- Coordinate with kitchen, operations, and delivery teams for issue resolution
- Track repeat customers, subscriptions, and customer feedback
- Assist in customer retention and engagement activities
- Prepare reports and maintain data using Excel and Google Sheets
- Follow up with customers to ensure satisfaction and build long-term relationships
Skill(s) Required:
- English Proficiency (Spoken & Written)
- MS Excel
- Google Sheets
- Customer Relationship Management (CRM)
- Communication Skills
- Problem Solving
Pay: ₹26,000.00 - ₹37,000.00 per month
Benefits:
- Food provided
- Health insurance
Work Location: In person
