As the General Manager for The BlackCoffee, you will be the driving force behind our flagship operations, brand culture, and financial performance. You aren’t just managing a space; you are safeguarding an experience. You will oversee daily operations, lead and inspire a high-performing team, optimize profitability, and ensure that every guest experiences the premium quality and distinct atmosphere that defines The BlackCoffee.
The ideal candidate is a hybrid of a sharp business strategist and a hospitality-first leader someone who obsesses over operational metrics just as much as coffee quality and guest satisfaction.
Key Responsibilities
1. Operational Excellence & Brand Consistency
- Oversee all daily front-of-house and back-of-house operations to guarantee flawless execution.
- Enforce strict quality control standards for all beverage and food offerings, ensuring consistency with The BlackCoffee’s brand guidelines.
- Maintain impeccable standards of cleanliness, safety, and visual merchandising throughout the premises.
- Manage relationships with suppliers and vendors to ensure seamless inventory flow and premium product sourcing.
2. Financial Management & Growth
- Take full accountability for the location’s P&L (Profit & Loss) statement, labor costs, and cost of goods sold (COGS).
- Analyze financial metrics and implement strategic initiatives to maximize revenue and minimize waste.
- Develop and execute local marketing and community engagement strategies to drive foot traffic and brand loyalty.
- Prepare and present weekly/monthly financial and operational reports to executive leadership.
3. Team Leadership & Culture
- Recruit, train, mentor, and retain a high-performing team of shift supervisors, baristas, and staff.
- Foster a positive, inclusive, and high-energy work environment aligned with the brand's values.
- Design efficient staff schedules that balance labor cost targets with optimal customer service.
- Conduct regular performance reviews and provide clear pathways for internal career growth.
4. Guest Experience
- Cultivate a welcoming environment and build strong relationships with regular guests and the local community.
- Proactively address and resolve customer feedback or complaints with empathy and professionalism.
- Continuously seek ways to elevate the guest journey through innovative service and operational tweaks.
Qualifications & Requirements
- Experience: 3–5+ years of experience as a General Manager or Store Manager in a premium specialty coffee shop, high-volume restaurant, or boutique hospitality concept.
- Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred (but relevant hands-on experience speaks louder).
- Skills:
- Deep understanding of specialty coffee culture, extraction variables, and high-end hospitality.
- Strong financial acumen with proven experience managing labor percentages, food/beverage costs, and P&L statements.
- Proficiency with modern POS systems, inventory management software, and scheduling tools.
- Leadership: Exceptional communication, conflict-resolution, and team-building skills.
- Availability: Flexible schedule, including weekends, evenings, and holidays, to support the business during peak hours.
Pay: ₹25,000.00 - ₹80,000.00 per month
Work Location: In person
