About Light Up
Light Up Beauty is a 2 year old skincare brand focused on honest and transparent skincare formulations which are high performance and affordable. It has been featured in Vogue, Elle, Grazia, Lifestyle Asia, Hello, HT and many more publications.
Role Description
This is a full-time on-site role located in New Delhi for a Customer Service and Sales Representative. Your main responsibilities will include making outbound calls to potential customers, explaining and selling them products and services, answering questions, and providing excellent customer service. You will also be responsible for maintaining customer records, following up with customers, and achieving sales targets. You will also be required to upsell and cross sell customers - existing, repeat and new customers You will also be responsible for order verification, abandoned carts conversion, RTO monitoring and cancellation reduction. You will also be closing bulk purchase deals for skincare and tea for corporate gifting. They will also handle customer complaints and ensure customer satisfaction. The role is located in New Delhi.
Qualifications
- Strong communication and interpersonal skills and able to converse in English and Hindi.
- Excellent phone etiquette and customer service skills
- Ability to persuade and influence customers
- Excellent phone sales skills - should be able to cross sell up sell and hit sales targets effectively.
- Good problem-solving and negotiation skills
- Ability to work well in a team environment
- Proficiency in using CRM software
- Prior experience in a telecalling or sales role is preferred
- Ability to convince customers and handle objections
- Ability to record data and do basic Excel analysis
Job Requirements
- Candidate will be required to make outbound calls cutting across order verification of COD orders, cancellation enquiries and converting abandoned shopping carts into sales
- Candidate will also be responsible for reducing the RTO and cancellation metrics by engaging with customers effectively.
- Candidate has to be adhere to minimum SLA for order verifications and clearance for on-time despatches.
- Candidate will also be required to convert COD orders into prepaid to maximise profit for the company.
Employment Type
Full Time
Job Type: Full-time
Pay: ₹22,000.00 - ₹28,000.00 per month
Benefits:
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- Technical support: 1 year (Preferred)
- tele sales: 1 year (Required)
- total work: 1 year (Preferred)
Language:
- Hindi (Required)
- English (Required)
Work Location: In person
