Location: Andheri West, Mumbai
Experience: 4–8 Years
Qualification: Bachelor's Degree (MBA Preferred)
Department: Admissions & Student Experience
Working Days: Monday to Saturday
Working Hours: 11am - 9pm
We are looking for a dynamic and results-driven Admissions Director to lead the admissions function and drive student enrolments. The ideal candidate will oversee the complete admissions lifecycle, manage the admissions team, build strong relationships with students and parents, and ensure an exceptional admission experience while achieving enrolment and revenue targets.
Manage the complete admissions process from enquiry to enrolment.
Conduct counselling sessions, studio tours, and orientation meetings for prospective students and parents.
Understand student goals and recommend suitable programs.
Ensure timely follow-ups and maximize enquiry-to-enrolment conversions.
Achieve monthly, quarterly, and annual admission targets.
Manage leads generated through websites, social media, walk-ins, referrals, WhatsApp, phone calls, and marketing campaigns.
Maintain accurate lead records and follow-up schedules in the CRM.
Build long-term relationships with prospective students and parents.
Ensure a premium customer experience throughout the admissions journey.
Meet enrolment and revenue targets through effective counselling and conversion strategies.
Improve conversion rates and identify opportunities to generate referrals and partnerships.
Monitor admissions performance and maintain pricing integrity.
Support scholarship and discount approvals as per company policies.
Lead, mentor, and coach the admissions team.
Monitor team performance and admissions KPIs.
Develop and implement admissions SOPs and best practices.
Prepare daily, weekly, and monthly admissions and revenue reports.
Collaborate with Marketing, Finance, and Academic teams to ensure seamless admissions and onboarding.
Deliver an exceptional experience for students and parents at every touchpoint.
Resolve queries and concerns promptly and professionally.
Support smooth onboarding and improve student retention.
Build long-term relationships that encourage referrals and repeat enrolments.
Bachelor's Degree in Business, Marketing, Communications, Psychology, Hospitality, Education, or a related field.
MBA or Postgraduate qualification will be an added advantage.
4–8 years of experience in Admissions, Education Counselling, Sales, Customer Success, Relationship Management, Hospitality, Luxury Retail, or a similar customer-facing role.
Minimum 2 years of experience managing or leading a team.
Excellent communication, presentation, and interpersonal skills.
Strong counselling, negotiation, and relationship-building abilities.
Proven experience achieving sales or admission targets.
Leadership and team management skills.
Proficiency in CRM software such as Zoho CRM, HubSpot, Salesforce, or LeadSquared.
Strong knowledge of Microsoft Excel and Google Workspace.
Excellent analytical, reporting, and organizational skills.
A customer-focused leader with a passion for education and student success.
Someone who thrives in a target-driven and fast-paced environment.
A strategic thinker with strong leadership and people management skills.
A proactive professional who can deliver an exceptional admissions experience while driving business growth.
