Patient Registration & Reception
- Greet patients, visitors, and attendants courteously.
- Register new patients and update existing patient records.
- Verify patient information, insurance details, and required documents.
- Guide patients to appropriate departments, doctors, or services.
Appointment Management
- Schedule, reschedule, and cancel appointments.
- Coordinate with doctors and departments regarding appointment availability.
- Manage patient queues and waiting times effectively.
Communication & Customer Service
- Answer incoming calls and respond to inquiries.
- Provide information about hospital services, timings, and procedures.
- Address patient concerns and escalate issues when necessary.
- Maintain a professional and welcoming environment.
Billing & Administrative Support
- Collect consultation fees and issue receipts.
- Process payments through cash, card, or digital modes.
- Maintain daily transaction records and reports.
- Assist with insurance and TPA documentation.
Records Management
- Maintain patient files and electronic medical records.
- Ensure confidentiality and security of patient information.
- Prepare daily reports and update databases accurately.
Coordination
- Coordinate with doctors, nurses, diagnostic centers, and other departments.
- Support admission and discharge processes.
- Facilitate smooth patient flow within the hospital.
Required Qualifications
- Bachelor's Degree / Diploma in any discipline (Healthcare Administration preferred).
- 1–3 years of experience in hospital reception, healthcare administration, or customer service.
- Freshers with excellent communication skills may also apply.
Required Skills
- Excellent verbal and written communication skills.
- Strong customer service orientation.
- Knowledge of hospital management software (HMS) and MS Office.
- Basic billing and cash-handling skills.
- Good organizational and multitasking abilities.
- Ability to work under pressure and handle patient queries professionally.
Pay: ₹15,000.00 - ₹28,233.87 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
