Job Description
We are looking for a proactive and customer-focused Customer Success Manager to join our team. The ideal candidate should have experience in customer support, telesales, or customer success, with excellent communication skills and the ability to drive customer satisfaction while achieving sales targets.
Key Responsibilities
- Handle inbound and outbound customer interactions via calls, WhatsApp, email, Instagram, and website chat.
- Understand customer requirements and recommend suitable skincare products through consultative selling.
- Drive upselling, cross-selling, and eCommerce order conversions to maximize revenue.
- Assist customers with product information, skincare routines, order tracking, payments, COD confirmation, returns, and refunds.
- Maintain accurate customer records in the CRM system.
- Coordinate with Operations, Logistics, and Marketing teams to ensure a seamless customer experience.
- Resolve customer queries efficiently while maintaining high customer satisfaction.
- Achieve sales, conversion, and customer engagement targets.
Requirements
- 2–3 years of experience in Customer Support, Customer Success, or Telesales.
- Strong upselling, cross-selling, and objection-handling skills.
- Excellent verbal communication skills in English and Hindi (Punjabi is a plus).
- Experience handling eCommerce orders, payments, COD, returns, and customer queries.
- Working knowledge of CRM platforms and MS Excel.
- Customer-centric mindset with the ability to meet sales and conversion targets.
Preferred Skills
- Experience in the Skincare, Beauty, Cosmetics, or Wellness industry.
- Knowledge of Shopify, Zoho CRM, WhatsApp Business, or similar platforms.
- Familiarity with customer retention strategies and repeat purchase campaigns.
- Ability to recommend premium products and skincare routines confidently.
Additional Information
- Work from Office (Mohali).
- Immediate Joiners preferred.
- Ability to work in a fast-paced, target-driven environment.
- Strong interpersonal, relationship-building, and problem-solving skills.
- Positive attitude with an ownership mindset.
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
