Job Description: Telco Helpdesk L1 ( Associate Customer Support) in Brisbane & Melbourne
Freshers are Welcome
Accepted Visa subclass:
489, 491, 485,190,189, 887, Citizen, PR.
Duration: 1 year Fixed Term contract role with leaves
Below experience Call center Experience :-
>> 0-3 months - 45k + super + shift allowance
>> 3- 6 months - 46.5k + super + shift allowance
>> 6 month and above - 50k + super + shift allowance
Shift Range timings :- 7AM to 11PM (It will be rotational shift, any 8 hour shift will be provided between given time as per the roaster)
(a) a shift finishing after 7.00 pm and at or before midnight (afternoon shift);
(b) a shift finishing after midnight, and at or before 7.00 am (night shift);
(c) a night shift which does not rotate with another shift or shifts or day work and which continues for a period of 4 consecutive weeks or longer ( night shift).
Client end - Department Largest Telecom Network in Australia
Key responsibilities:
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Troubleshooting of network related issues and Assist customers to understand, use and resolve issues relating to our products and services
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Negotiation skills to Gain support and agreement negotiating an acceptable outcome or solution that balances the interests and needs of stakeholders.
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Execute a strong negotiation technique and influence confidently to close opportunities
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Sell products and services that effectively meet customer needs
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Establish good customer relationship to Create a simple and brilliant customer
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experience across all our interactions in a multi-media environment
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Listening skills to Demonstrate cultural awareness through listening and adapting flexibly across interactions with our culturally diverse team members and customers
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Comply with procedures and support the customers to meet its duties under the relevant safety and environmental legislation.
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Demonstrates strong sense of ownership of issues/orders presented and to manage end to end delivery within designated timeframes.
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Be naturally inquisitive and resilient with an ability to articulate, listen and communicate
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effectively identify customer needs along with providing customers with solutions to solve their concerns.
Skills Required:
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Excellent Verbal/Written Communication Skills
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Comprehension and Understand customer needs
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Excellent communication and technical Experience
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Good listening skills & keeps the customer at the center
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Good Analytical and problem-solving skills
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Resolve customer issues with resilience. At the same time negotiate outcomes or solutions that meet the customer needs
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Knowledge of MS Office.
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Ability to work in a highly collaborative environment
Experience 0 - 3 years
Shift Timings
Working hours – 38 hours per week, plus half an hour break every day
Working days – Monday to Sunday (any 2 consecutives off depending upon the roster)Duration: 1 year Fixed Term contract role with leaves
