Role: OKYC Analyst
Experience: 5yrs-8yrs
Location: Bangalore
UK Shifts
OKYC (Ongoing Know Your Customer) – Amber Alerts & Triggers (BB & CB)
An Amber Alert / Trigger represents a potential change to client activity or behaviours that is indicative of Nature Of Business changes. The changes are assessed against agreed risk factors to highlight any potential changes to product, industry & geography risk.
The objective of offshore colleagues will be to review the APM report and to gather appropriate data aligned to the documented treatments for each amber alert / trigger present, including reviewing internal systems (e.g. My Workspace, MoSAIC etc.) and appropriate external sources (e.g. Companies House, the client’s website etc.).
Having done this a recommendation should be presented aligned to one of the following 3 potential outcomes:
- Descope – This is where the case is removed from WIP without reviewing the alert / trigger reason. Examples could be where the account has since closed, is dormant or the alert is a false positive.
- Discount – This is where sufficient evidence is available from internal & external sources which would allow an onshore colleague to conclude that there are no changes to Nature Of Business or Expected Account Activity without client contact e.g. a spike in turnover related to a property sale for a real estate business.
- Client Contact Required – This is where more information is needed to establish whether the alert / trigger reason represents a change to the client’s Nature Of Business or Expected A
